1) Technical and general player support is available through the inquiry form located on the page immediately after logging into the game under the game world selection.
For promptness, try to describe the essence of your problem or question as detailed as possible.
Additionally, you can write to us at the address, but do not forget to specify your in-game nickname and game world:
2) Billing Service billing@ru.destinysphere.com
This structure handles everything related to paid game services, including processing paid bills.
Head of Service po4emu, e-mail: po4emu@destinysphere.com assist Enzo, enzo@destinysphere.com and netnet, netnet@destinysphere.com
3) Disciplinary Department (DD) dv@destinysphere.com
This structure handles issues of game rule violations, blocking and unblocking of player accounts, multi-account users, sitters, profanity users, and other violators of public order directly in the game environment.
4) ICQ consultation.
This service handles absolutely any in-game issues and errors and duplicates all of the above, except for the DD.
TANKER UIN 426871357, Lenusichka UIN 417419563 , e-mail: lenusichka@destinysphere.com
5) Forum Moderation "Destiny Sphere: Classic"
The head of the forum for the classic version of the game is ocimico, whose duties include maintaining order on the forum, as well as:
- recruiting new moderators
- creating forums, including alliance forums, editing, and more
- checking the expediency and execution of punishments for violating forum rules
- releasing from punishments.
Head of Moderation ocimico, e-mail: ocimico@destinysphere.com
Head of the Moderation Academy Lenusichka e-mail: lenusichka@destinysphere.com
6) Guardians of the Game Worlds "Destiny Sphere: Classic"
Guardians are responsible for supporting their world, answering player questions, moderating their world in the corresponding forum section, assigning punishments for violating forum rules, conducting quests there, notifying players about events that are happening and will happen in the world, through global messages and forum posts, and other organizational issues that in any way affect the fate of their world.
Sails World and in-game chat: Lenusichka lenusichka@destinysphere.com
World Orion - Guardians Andy_Panda and Ianina
World Eridanus - Guardian vacant, e-mail: enzo@destinysphere.com
World Voron - Phoenix - Guardian Zemliak, e-mail: zemliak@destinysphere.com
World Unicorn - Guardian sly_fly and Lenusichka, e-mail: sly_fly@destinysphere.com
World Aquarius - Leo - Guardian Mijers and Lenusichka, e-mail: mijers@destinysphere.com
World Sagittarius - Guardian Lenusichka, e-mail: lenusichka@destinysphere.com
World Ophiuchus - Guardian Loriens, e-mail: loriens@destinysphere.com
World Terra Nova - Guardian Lenusichka, e-mail: lenusichka@destinysphere.com
World Wolf - Guardian Lenusichka, lenusichka@destinysphere.com
9) Other questions
- upon detection of server holes on security servers on e-mail: codesh@mail.destinysphere.ru
- theft of your account with a request for its temporary blocking, contact support, but you can duplicate your messages to e-mail: support@ru.destinysphere.com, netnet@destinysphere.com, generally write to everyone, spam is justified in this case.
- requests for permission to publish materials of our project on fan sites send to e-mail: enzo@destinysphere.com
- if you want to let the project earn on advertising or sponsorship (intermediary rewards are guaranteed) at e-mail: enzo@destinysphere.com with a copy to advertising@ru.destinysphere.com
- for employment in the team DestinyShpere GmbH at e-mail: contact@ru.destinysphere.com
- for game issues in the German version, contact e-mail: netnet@destinysphere.com
General guidance: dada - communication via forum mail, you can complain about the inaction of support services and generally contact us with any complex issues.
