In-game property compensation policy. This policy regulates the procedure for compensating in-game property (resources, artifacts, troops) lost in cases beyond the player's control and defines these cases. This policy applies to the entire Destiny Sphere game world except for test alpha worlds.
1. Cases covered by this policy: 1.1 Complete unavailability of the game outside of scheduled downtime*, if users were not notified of this unavailability by the game Administration through global in-game messages or messages on the game portal, or by posting a relevant topic/message on the official forum DestinySphere, in the Announcements and News section at least 5 hours before it occurs, or if the duration of unavailability differed from that stated in the notification by more than 1 hour.
1.2 Game unavailability for some players, while others have access.
1.3 Game space failures (bugs):
1.3.1 Loss of in-game property during transfer from one comb to another, including during purchase and sale
1.3.2 Loss of in-game property from the storage (military base, resource storage, artifacts) on the comb.
1.4 Hacking of the victim's account.
2. Cases not covered by this policy. 2.1. Complete unavailability of the game during scheduled downtime*.
2.2. Complete unavailability of the game outside of scheduled downtime*, of which users were notified by the game Administration through global in-game messages or messages on the game portal, or by posting a relevant topic/message on the official forum DestinySphere, in the Announcements and News section at least 5 hours before it occurs.
2.3 Game unavailability for some players, while others have access, if the unavailability applies entirely to one or more game worlds, and availability to another.
2.4 Loss of in-game property from the trade connector due to the fault of other players (theft).
2.5 Loss of in-game property due to the fault of other players in the absence of failures or violations of game rules.
2.6. Loss or disappearance of a small amount of in-game property:
2.6.1. For army and resources - less than 1 000 000 in equivalent value.
2.6.2. For artifacts - at the discretion of the commission, depending on the circumstances indicated in the application.
2.7 Complete rollback of the entire game or a separate game world.
2.8. Loss of workers, archaeologists, or scientists.
2.9. Losses associated with incorrect assessment of the game situation due to a non-working/incorrectly working game rating.
2.10. Losses associated with insufficient knowledge of the existing combat algorithm by the player.
3. Procedure for submitting an application for review of an in-game property return case. 3.1 The application is submitted by contacting the game Administration through a special topic in the forum under "Bugs and Errors" no later than 96 hours after the loss of in-game property is discovered.
3.2. The application must contain a request for compensation of in-game property with a precise indication of the quantity and quality of the lost property.
3.3 The application must specify the exact or approximate time of loss of in-game property, and include all materials (screenshots of errors in case of failure, or screenshots of attacks, combat logs, etc.) proving the fact of loss.
3.4. In case of loss of in-game property due to the fault of other players, the Administration itself determines the amount of losses.
4. Procedure for returning in-game property. 4.1 If the Administration makes a positive decision on the player's application, the player is compensated for the lost property; in disputed and complex cases, a decision may be made to partially fulfill the player's request for compensation for losses.
4.2 If the loss of in-game property occurred during the period specified in clauses 1.1, 1.2, and 1.3 (combat encounters), and the issue of returning in-game property is resolved positively - a "combat rollback" occurs for both parties involved in the encounter.
4.3. The Administration's decision is communicated to the applicant via the forum or directly in any case.
*)5. Terms and definitions. 5.1.1. The period of conditional downtime is considered the period from 4-00 to 7-00 Moscow time, regardless of the game service's operability during this period. During this time, all actions or inactions of players that may lead to the loss of in-game property are performed by users at their own risk.
Contact the Administration regarding combat rollbacks openly on the game forum in the section "Bugs, Errors, Problems" under the topic "Combat Rollbacks due to Administration Fault", for other issues of property loss - in the relevant topics on the forum or through the contact form for the game administration located on the page after logging into the game. In the game version Unlimited - in the Technical Problems subforum, of the game version forum Unlimited. Persistently pursue your rights from the administration in case of game failures! In case of delays, contact forum mail to the nickname dada and enzo. The deserved and legendary initiative of players - the Property Return Commission has not been considering your appeals for over a year.
